Online Sales Policy
ONLINE SALES POLICY (PLEASE READ)
When you place an order online with An Affair to Remember, you can be confident that you will receive a new, fresh dress in the size/color that you request. (Please consult the correct vendor size chart to determine the size you would like to order). If you have questions regarding what size to order please do not hesitate to contact us at (910) 486-5323. A customer service stylist will be happy to review your measurements with you to help determine what size you should order.
All online dress orders are Final Sale as are all other purchases. This is the same policy we employ in our store.
Due to the nature of our products, like other websites that sell prom and evening dresses, we do not give refunds, take returns, make exchanges or give store credit on any orders. We do not accept cancellations on orders for any reason. We will not be responsible for you ordering the incorrect size, style or color. Dresses will fit each person differently depending on her particular figure. If in doubt, we recommend ordering the size that will accommodate your largest measurement. Alterations may be necessary to attain the best fit. We do perform alterations in our store for an additional charge.
It is your responsibility to order the correct size, color and style. Please make sure you give us the correct wear date (date you need the dress by) when ordering. This is the date that we base our order on. We will not order the dress or charge your card, unless we can guarantee delivery by that date. Although your dress may arrive sooner, we have up until the date you specify on your order to deliver the dress via standard ground shipping within the continental United States.
We track all shipments to confirm delivery. If you would like expedited shipping there is an additional charge based on the type of shipping and location dress is being sent to. Please call us at (910) 486-5323 if you would like expedited shipping. If, for any reason, your dress is not available in time for this date, your money will be refunded in full.
*Please Note: Some dresses may have zippers that do not lay completely smooth when the dress is put on. This is due to the fabric of these dresses being cut on the bias (angle). It is not a defect. It is necessary fo the manufacturer to design some dresses with fabric cut like this. It is what make the fabric drape as well as it does. This cannot always be corrected through alterations. We will not be responsible for this possiblity.
All dresses are inspected by our quality control team prior to leaving our store. We are not responsible for the condition of the dress once it leaves our store.
Please check your order carefully before submitting.
If you refuse delivery of an item that is shipped to you, we will reship it to you and charge you for all shipping charges incurred.
Please be assured that we respect and protect your privacy. All credit card transactions are secure.
For more information please call (910) 486-5323 or email: email@example.com